We understand that plans can change. Please review our cancellation policies carefully to ensure you are aware of any fees that may apply to your booking.
Cancellation Policy
Cancellations or Amendments:
- If you need to cancel or amend your booking, please do so within the specified period prior to your check-in date, as detailed by your guide.
- Cancellations or amendments made after this period will incur cancellation fees, which will be charged to the credit card on file.
- You can only cancel the tour after the guide approve your booking.
No Shows:
- If you fail to show up for your booking without prior notice, cancellation fees will apply. These fees will be charged to the credit card on file.
How to Cancel or Amend Your Booking
To cancel or amend your booking, please follow these steps:
- Log In: Access your account by clicking on your user icon in the top right corner of our website.
- Booking History: Go to the ‘Booking History’ section.
- Select Booking: Choose the booking you wish to cancel or amend.
- Follow Instructions: Follow the on-screen instructions to complete the cancellation or amendment process.
Important Notes
- Refunds: Any eligible refunds will be processed according to our refund policy.
- Communication: You will receive an email confirmation for any changes made to your booking.
- Guide-Specific Policies: Please note that some guides may have specific cancellation policies. These will be detailed in your booking confirmation.
Contact Us
If you have any questions or need further assistance, please contact our support team:
- Email: support@goguidecn.com
- Phone: +86 152 110 30818
We are here to help you with any queries or concerns regarding your booking. Thank you for choosing GOGUIDE.