Privacy Policy
1. Introduction
Welcome to GOGUIDE. We value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you use our services.
2. Data Controller
The data controller responsible for your personal information is: GOGUIDE – Haikou, China.
3. Information We Collect
We collect the following types of information:
- Personal Data: This includes your name, email address, phone number, payment information (including Visa and PayPal), and any other information you provide when creating an account or booking a service.
- Usage Data: Information about how you use our website and services, including your IP address, browser type, and pages visited.
- Cookies: We use cookies to enhance your experience on our website. For more information, please refer to our Cookie Policy.
4. How We Use Your Information
We use your information for the following purposes:
- To Provide Our Services: To process your bookings, payments, and communicate with you about your bookings.
- Customer Support: To respond to your inquiries and provide customer support.
- Marketing: To send you promotional materials and updates about our services, if you have opted in to receive such communications.
- Improvement of Services: To analyze how our services are used and to improve our website and services.
- Legal Compliance: To comply with legal obligations and to protect our legal rights.
5. Sharing Your Information
We may share your information with:
- Service Providers: Third parties that provide services on our behalf, such as payment processing (including Visa and PayPal), customer support, and marketing.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- Legal Requirements: If required by law or in response to legal requests.
6. International Data Transfers
Your personal information may be transferred to and processed in countries outside of the European Economic Area (EEA). We ensure that appropriate safeguards are in place to protect your data.
7. Your Rights
You have the following rights regarding your personal information:
- Access: To request access to your personal data.
- Rectification: To request correction of inaccurate or incomplete data.
- Erasure: To request deletion of your data.
- Restriction: To request restriction of processing of your data.
- Portability: To request transfer of your data to another service provider.
- Objection: To object to the processing of your data for certain purposes.
To exercise any of these rights, please contact us at support@goguidecn.com.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes.
11. Contact Us
If you have any questions or concerns about this privacy policy, please contact us at:
- Email: support@goguidecn.com
- Phone: +86 152 110 30818
12. Effective Date
This privacy policy is effective as of 20th July 2024.